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Support & Policy

Last updated:

1. Customer Support

We are committed to providing excellent customer service. Our support team is available to assist you with:

  • Order inquiries and tracking
  • Product information and recommendations
  • Returns and refunds
  • Technical support
  • Account assistance
  • General questions and concerns

2. Contact Methods

You can reach our customer support team through:

  • Email:
  • Phone:
  • WhatsApp: Available during business hours
  • Live Chat: Available on our website (when online)

3. Support Hours

Our customer support team is available:

  • Monday - Saturday: 9:00 AM - 6:00 PM IST
  • Sunday: Closed
  • Email inquiries will be responded to within 24-48 hours
  • Emergency support may be available for urgent matters

4. Response Time

We strive to respond to all inquiries promptly:

  • Email: Within 24-48 hours
  • Phone: During business hours
  • Live Chat: Real-time during business hours
  • Complex issues may require additional time for resolution

5. Support for Different Issues

Order Issues

For order-related inquiries, please have your order number ready. This helps us quickly locate your order and provide faster assistance.

Product Inquiries

Our team can help you with product specifications, sizing, care instructions, and recommendations based on your needs.

Technical Support

If you experience technical issues with our website or mobile app, please provide details about the problem, your device, and browser information.

6. Self-Service Options

You can also find answers to common questions through:

  • Our FAQ section
  • Order tracking on your account
  • Product care guides
  • Size charts and measurement guides

7. Feedback and Complaints

We value your feedback and take complaints seriously. If you have a concern:

  • Contact us through any of our support channels
  • Provide detailed information about your concern
  • We will investigate and respond appropriately
  • We aim to resolve all issues to your satisfaction

8. Escalation Process

If you are not satisfied with the initial response:

  • You can request to speak with a supervisor
  • Complex issues may be escalated to our management team
  • We will keep you informed throughout the resolution process

9. Language Support

Our customer support is primarily available in English and Hindi. We strive to assist customers in their preferred language whenever possible.

10. Contact Information

For all support inquiries, please contact us:

Email:
Phone:
Address:

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